1. Who we are
Surrey Hills Pet Photography (“we”, “us”) is a pet photography business based in Woking, Surrey, United Kingdom (GU21). We are the controller of the personal information described in this policy.
Contact: harvey_mckay@hotmail.com · +44 7920 759239.
Legal business name and registered address: to be confirmed by the business. ICO registration number, if applicable: to be confirmed.
2. Information we collect
We only receive personal information that you choose to send us, for example by email, text message, phone call or Facebook Messenger. This may include:
- Contact details: your name, phone number and email address.
- Booking details: your preferred session type, location, date and time, and any special requests.
- About your pet: your pet's name, type, breed, age, and notes on temperament or behaviour you choose to share.
- Photographs: images taken during a session, which may include you, your family or your pets.
- Correspondence: the messages we exchange with you.
We don't ask for sensitive information. Please don't include payment card details in any message.
3. How the booking form on this website works
The booking request form on this website does not send, upload or store your information. It runs entirely in your own browser and simply formats your details into a message. Nothing reaches us until you choose one of the sending options:
- Send by email opens your own email app with the message pre-filled.
- Send by text opens your phone's messaging app with the message pre-filled.
- Copy & open Messenger copies the text to your clipboard and opens Facebook Messenger in a new tab.
Once you send it, your message is handled by that provider (for example your email provider, mobile network or Meta) under their own privacy terms, and then by us as described here. If you close the page without sending, the information is not shared with anyone.
4. Why we use your information
| Purpose | Lawful basis (UK GDPR) |
|---|---|
| Replying to your enquiry and arranging, confirming or changing a photoshoot | Steps taken at your request before entering into a contract, and performance of that contract |
| Running the session safely and comfortably for your pet (for example, knowing your dog is nervous) | Contract / our legitimate interests |
| Delivering your photographs | Contract |
| Keeping business and accounting records | Legal obligation |
| Sharing selected photos in our portfolio or on social media | Consent or legitimate interests: to be confirmed by the business (see section 6) |
We do not sell your information or use it for automated decision-making. We will only send you marketing messages if you have asked us to.
5. Sharing & third-party services
We don't share your information with anyone except where needed to run the business or where the law requires it. Services involved include:
- Email, phone and messaging providers (for example Microsoft for Hotmail/Outlook, your and our mobile networks, and Meta for Facebook and Messenger), which carry the messages you send us.
- Facebook: this website links to our Facebook page and to Messenger. Following those links takes you to Meta's services, where Meta's privacy policy applies. We don't embed Facebook content or tracking on this website.
- Google Fonts: this website loads its typefaces from Google's servers, which means your browser shares your IP address with Google when the page loads. See Google's privacy policy.
- Website hosting provider: to be confirmed. Hosts usually keep basic server logs (such as IP address and pages requested) for security.
- Other processors used by the business (for example photo delivery, cloud storage or accounting tools): to be confirmed by the business.
Some of these providers may process data outside the UK. Where they do, they are responsible for using appropriate safeguards.
6. Photos of you & your pets
Photographs taken during your session may include you or other people. Before we share any image that shows you or your pet publicly (for example on this website or on Facebook), the business should confirm how permission is obtained. You can ask us at any time to stop using a photo that shows you, and we'll remove it from places we control.
7. How long we keep your information
- Enquiries that don't lead to a booking: period to be confirmed, e.g. up to 12 months.
- Booking records and correspondence: period to be confirmed. Financial records are typically kept for six years for tax purposes.
- Session photographs: period to be confirmed.
8. Your rights
Under UK data protection law (UK GDPR and the Data Protection Act 2018) you have the right to:
- ask for a copy of the personal information we hold about you;
- ask us to correct information that is wrong or incomplete;
- ask us to delete your information;
- object to, or ask us to restrict, how we use it;
- ask for your information in a portable format; and
- withdraw consent at any time, where we rely on consent.
To use any of these rights, contact us using the details below. We'll respond within one month.
9. Cookies & tracking
This website does not set any cookies and does not use analytics, advertising or tracking tools. The booking form doesn't save what you type.
Third-party services you reach by following links from this site (such as Facebook) may use their own cookies under their own policies. Loading fonts from Google Fonts doesn't set cookies, but it does share your IP address with Google, as described above.
If analytics or embedded social media content are added in future, this section must be updated and a cookie consent tool may be required.
10. Contact & complaints
For any privacy question or request, email harvey_mckay@hotmail.com or call +44 7920 759239.
If you're unhappy with how we've handled your information, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113. We'd appreciate the chance to sort things out first, so please contact us before you go to the ICO.
We may update this policy from time to time. The date at the top shows when it last changed.