1. Using this website
This website is run by Surrey Hills Pet Photography, based in Woking, Surrey. By using it you agree to these terms. The site is provided for general information about our services. We try to keep it accurate and up to date, but availability, services and offers may change. Please confirm details with us directly.
All photographs on this website are © Surrey Hills Pet Photography. Please don't copy, download for reuse or republish them without our written permission.
2. Booking requests
- Submitting the booking form, or contacting us by email, text, phone or Messenger, is a request. It is not a confirmed booking.
- The form on this site doesn't send or store anything itself. It prepares a message that you then send to us yourself.
- A session is only confirmed once we have replied to agree the date, time, location and price, and any deposit has been paid (to be confirmed).
- We may decline a request, for example if a date is unavailable or a location isn't suitable.
3. Prices & payment
Prices depend on the type of shoot and are confirmed when you book. From time to time we run seasonal offers, which apply only during the stated period.
- Deposit required to secure a date: to be confirmed
- When the balance is due: to be confirmed
- Accepted payment methods: to be confirmed
- Travel charges for locations further afield: to be confirmed
4. Changes & cancellations
If you need to change or cancel
- Please let us know as early as possible.
- Notice period for a free change or cancellation: to be confirmed
- What happens to a deposit for late cancellations or no-shows: to be confirmed
Weather & your pet's wellbeing
Outdoor shoots depend on the weather. If conditions are unsafe or unsuitable, or if your pet is unwell, we'll work with you to rearrange. Your pet's welfare always comes first, and a shoot may be paused or shortened if your pet becomes stressed or tired.
If we need to cancel
If we have to cancel (for example because of illness), we'll offer you a new date. Refund terms to be confirmed.
Your statutory rights
If you book at a distance (for example by email or phone), you may have a 14-day right to cancel under the Consumer Contracts Regulations 2013. If you ask us to carry out the session within that 14-day period, you may have to pay for any service already provided. Nothing in these terms affects your statutory rights.
5. On the day
- You're responsible for your pet throughout the session, including keeping dogs on a lead where required and following the rules of the location (for example National Trust or Surrey Hills land, or private woodland).
- Please tell us in advance about any behaviour, health or mobility needs so we can plan a comfortable shoot.
- Please bring water, treats your pet loves, and any favourite toys.
6. Your images
- Number of edited images included: to be confirmed
- Delivery method (e.g. online gallery or download) and format: to be confirmed
- Typical turnaround time: to be confirmed
- Prints and products: to be confirmed
7. Copyright & photo use
Copyright in all photographs stays with Surrey Hills Pet Photography. You'll receive a licence to use your images for personal, non-commercial purposes, such as printing them for your home and sharing them on your own social media. Please credit @surreyhillspetphotography when sharing (to be confirmed).
We may wish to show some images in our portfolio, on this website or on social media. The business should confirm how this permission is requested and how clients can opt out. You can ask us to remove images of you from places we control at any time. See our privacy policy.
8. Liability
We take care to run safe, relaxed sessions, but we can't accept responsibility for injury to, or caused by, your pet during a session, except where this is caused by our negligence. Nothing in these terms limits liability that cannot legally be limited. Public liability insurance details: to be confirmed by the business.
9. Governing law
These terms are governed by the law of England and Wales. Questions? Email harvey_mckay@hotmail.com or call +44 7920 759239.